Please join me as I talk with Sam Ladner about her new book, Mixed Methods. We cover some of Sam’s critical insights, including: working in cross-functional teams, the importance of artifacts, creating psychological safety, luxuriating in the customer, and data exhaust. If you’re a current or aspiring UX Researcher, this episode is for you! (Thanks to Gerry Scullion and ThisIsHCD for hosting ethnopod.) And, if you’d like to dive deeper, check out some of these reading recommendations, including two of Sam’s books!